Account Access · Easy · 3 minutes
Verify your VialStack email address
Some billing account actions require a verified email address. This guide explains how to complete verification and what to do if the email does not show up.
Why verification matters
Email verification helps keep your VialStack billing account secure and confirms that support messages, invoices, and server notices can reach you.
Use the verification email
- Open the inbox for the email address on your VialStack account.
- Look for a VialStack email asking you to verify your address.
- Click the verification button or link while signed in to the billing area.
- Return to billing and refresh the page if it still says verification is needed.
If the verification email does not arrive
- Check spam, junk, promotions, and blocked sender folders.
- Wait a few minutes before requesting another verification email.
- Confirm you are checking the same email address shown on your VialStack billing account.
- If you received another VialStack email, such as an account-created email, but not the verification email, open a support ticket so we can check it for you.
What to send support
Send the email address on the account and mention whether you received any other VialStack emails. Do not send your password, private codes, or any verification link from your inbox.
Support can check the account status and provide the next safe step from the billing ticket.