Transfer a VialStack server to another account

Before you start

• The new owner must sign in to Billing Panel at least once so their account exists.
• The current owner must approve the transfer from their own Billing Panel account.
• Agree on when responsibility for future server charges moves to the new owner.

A normal ownership transfer does not require a server restart and does not delete server files.

Request the transfer

1. Sign in to Billing Panel as the current owner.
2. Open a support ticket and select the server you want to transfer.
3. Include the email address on the recipient's Billing Panel account.
4. Write a clear confirmation such as: Transfer this server to that account.

Do not send passwords, login codes, API keys, or payment details.

What support changes

Support verifies the current owner and recipient account, then moves the Billing Panel server record and game-panel ownership together. The new owner can sign in normally and open the console after the transfer is confirmed.

If account details do not match, support will ask for the exact missing item in the private ticket before making any change.

Avoid the spinning-console problem

Do not use the game panel's server-transfer option by itself for a VialStack-billed server. That can leave Billing Panel assigned to one account while the game panel points to another, causing missing server access or a console that keeps loading.

If you already tried that, open a Billing Panel ticket. Include the server and intended recipient account; support will check both ownership records before completing the transfer.